Thank you for shopping at Coffee Scerini. We want you to be completely satisfied with your purchase. If you are not, please review our return policy below.
Eligibility for Returns
- Items must be returned within 30 days of the delivery date.
- Products must be in their original condition, unused, and in the original packaging.
- Proof of purchase (order number or receipt) is required.
Non‑Returnable Items
The following items cannot be returned or exchanged:
- Perishable goods (e.g., coffee beans, ground coffee) that have been opened.
- Gift cards and digital products.
- Items marked as “Final Sale.”
Return Process
- Contact our support team at customer@coffeescerini.com with your order number and reason for the return.
- We will provide you with a Return Authorization Number (RAN) and instructions for shipping the item back to us.
- Pack the item securely in its original packaging, include the RAN on the outside of the package, and ship it using a trackable method.
Refunds & Exchanges
- Refunds: Once we receive and inspect the returned item, we will process a refund to the original payment method within 7 business days.
- Exchanges: If you prefer an exchange, let us know in your initial email. We will ship the replacement item after receiving the original.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product). In such cases, we will provide a prepaid shipping label.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of receipt. We will arrange for a replacement or full refund at no additional cost to you.
Contact Us
If you have any questions about our return policy, please email us at customer@coffeescerini.com. We are happy to help!